Returns Policy
Return Window
Returns should be initiated immediately after receiving your item — ideally same day.
- Abuja customers: We want returns completed same day if possible.
- Outside Abuja: Reach out to us as soon as you receive your item so we can process the return quickly.
How to Return
Contact us through any of these channels with your Order ID and reason for return:
- WhatsApp: Chat with us
- Email: help@thriftcollision.com
- Instagram: @thriftcollision
Evidence Required:
- Your order number
- Photographs of packaging and items (for damage claims)
Once confirmed, we'll provide return instructions. After we receive and inspect the item, we'll issue store credit or a refund within 3–5 business days.
Conditions
- Items must be in original condition — unworn, unwashed, and with tags attached where applicable.
- Return shipping is on the buyer.
Non-Returnable Items
- Items marked as "Final Sale"
- Socks and undergarments
- Items that have been worn, washed, or altered
Exchanges
Since each piece is one-of-one, exchanges depend on availability. If you'd like a different item, we'll issue store credit that you can use on any future purchase.